Shipping policy
I-M-Ó-N INTERNATIONAL PC (we and us) is the operator
of (https://ismadeofnature.com, https://ismadeofnature.se,
https://imonmed.com ) (Websites). By placing an order
through this Websites you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set
expectations on our service.
1. Shipping Costs
Since you paid for your subscription, the shipping fee on all I-
M-O-N INTERNATIONAL KITS is free, regardless of your
location.
2. Returns
2.1 Our Thirty (30) Day Return Policy
I-M-O-N INTERNATIONAL PC will happily accept returns as
long as a request to return is received by us within 30 days of
receiving the item and is returned to us in original packaging,
as new and in resalable condition.
Below are instructions on how to return your I-M-O-N
INTERNATIONAL KITS and receive your refund.
Return Procedure
In order to return your I-M-O-N INTERNATIONAL KITS to us
you should follow these steps:
1. Contact us at info@ismadeofnature.com with a return
request and you will be provided with a return shipping label.
2. Provide us valid proof of your original purchase (order
number and email is sufficient).
3. Package I-M-O-N INTERNATIONAL KITS, including in the
packaging all devices, accessories, manuals, and
documentation that originally came with it.
4. State the reason for returning the I-M-O-N
INTERNATIONAL KITS.
Once your returned item has been received and inspected, we
will inform you if the refund was approved or not. If approved,
I-M-O-N INTERNATIONAL PC will issue a full refund of the
initial fee (which will be paid via your original payment
method), less return shipping costs.
Please note that it can take up to 10 banking days for your
bank or credit card company to process and post the refund
too.
2.2 Limited Warranty For The I-M-O-N BIO-DEVICES
Your I-M-O-N bio- device is warranted to be functional for
normal use and free of build-defects for a period of one (1)
year from the date of receipt of the functional I-M-O-N bio-
device (the “Warranty Period”). The warranty does not cover
damage resulting from:
1. Improper handling
2. Unauthorized repairs
3. Accidents
4. Usage with unauthorized accessories
5. Other causes which are not structural defects obstructing
the user or compromising build quality.
If such a defect arises and a return authorisation request is
received by I-M-O-N within the applicable Warranty Period, I-
M-O-N will, at its option and to the extent permitted by law,
either (1) repair the Product at no charge, using new or
refurbished replacement parts or (2) replace the Product with
a new or refurbished Product. In the event of such a defect, to
the extent permitted by law, these are your sole and exclusive
remedies.
3. Delivery Terms
3.1 Checkout
During checkout, the delivery time is automatically calculated
based on the amount of your order and your shipping
address.
Please note that the shipping times are calculated once the
products leave our warehouse.
3.2 Change Of Delivery Address
For change of delivery address requests, we may be able to
change the address before the order has been dispatched.
Contact us at info@ismadeofnature.com for further
assistance.
After an order has been dispatched, we advise you to reach
out first to the carrier to assist you in this matter. If the change
has not been possible, please reach us at
info@ismadeofnature.com.
4. Tracking Notifications
Once an order has been shipped, an email will be sent to the
email address provided on the order with your shipment’s
tracking information. You are responsible for monitoring the
delivery of their shipment once an order has left our
warehouse.
5. Import Duties and Taxes
I-M-O-N has shopping bases in Greece and Sweden. Fees
and charges may apply when you use your credit card for
foreign currency transactions. Please check for more
information with your card issuing bank.
The devices are shipped from the EU. I-M-O-N delivers
according to Incoterms® rules 2010 as mentioned below.
The European Union and USA:
DDP – Delivered Duty Paid
I-M-O-N is responsible for delivering the goods to the named
place in the country of the buyer and pays all costs in bringing
the goods to the destination including import duties and taxes.
Outside the European Union and USA:
DAP – Delivered at Place
I-M-O-N pays for carriage to the named place, except for costs
related to import clearance, and assumes all risks prior to the
point that the goods are ready for unloading by the buyer.
When transporting goods across international borders,
shipments are subject to duties and taxes as determined by
customs in the destination country. We suggest checking the
regulations for your destination country.
6. Failed Delivery/Returned to Sender/ Abandoned
Packages
If your package cannot be delivered to the given shipping
address due to incorrect shipping address and/or phone
number, the package will be returned to the sender (I-M-O-N
INTERNATIONAL PC) at the customer’s expense.
If the receiver is absent upon all delivery attempts, your
package will be held at a local DHL center for pick up. If you
fail to pick up the package for any reason, the package will be
returned to the sender (I-M-O-N INTERNATIONAL PC) at the
customer’s expense.
For those of you outside of the EU and the USA, if you refuse
receipt of your package, the package will be returned to I-M-
O-N INTERNATIONAL PC at your expense. The expense
includes shipping costs and any duty and tax the package
may have incurred; this amount will be deducted from the total
of the amount to be refunded.
Packages will be held at customs for 30 days, after which they
will be deemed abandoned. If you have abandoned a
package, you will forfeit the right to an exchange or refund for
your order.
7. Payment terms
We currently accept the following payment methods
through our website:
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
The payment is captured at the time of order.
8. Customer service
For all customer service enquiries, please email us at
help@mendi.io
Revised: July 12, 2022.